Operate
End-to-End Process Ownership for Your GCC
How we deliver
Four Delivery Principles That Define How We Operate
Process Ownership
Named process leads with end-to-end accountability for every designated function.
Milestone Review
Turnaround times, accuracy and compliance adherence tracked in real time and reported monthly.
Governance Framework
Weekly ops calls, monthly performance reviews and quarterly strategic reviews.
Partner Network Delivery
Specialist capabilities deployed through Embark's vetted partner network.
Process Ownership
Named process leads with end-to-end accountability for every designated function.
Milestone Review
Turnaround times, accuracy and compliance adherence tracked in real time and reported monthly.
Governance Framework
Weekly ops calls, monthly performance reviews and quarterly strategic reviews.
Partner Network Delivery
Specialist capabilities deployed through Embark's vetted partner network.
Process Ownership
Named process leads with end-to-end accountability for every designated function.
Milestone Review
Turnaround times, accuracy and compliance adherence tracked in real time and reported monthly.
Governance Framework
Weekly ops calls, monthly performance reviews and quarterly strategic reviews.
Partner Network Delivery
Specialist capabilities deployed through Embark's vetted partner network.
Our Model
Our Operate Model Is Underpinned by a Structured Governance Framework
Embark acts as an extension of your organisation rather than a conventional vendor. Accountability is end-to-end: we own the process, the output, and the performance.
Our Operate model is underpinned by a structured governance framework, real-time SLA tracking, and a partner network of domain specialists, giving your GCC the operational backbone it needs to scale.
What We Offer
Nine Areas. Full Accountability. One Partner.
People
Talent, HR and Employer Brand
01
Talent Solutions
RPO
Full lifecycle talent acquisition; hybrid sourcing and support; project-based acquisition.
Talent on Demand
Employee on Embark payroll deployed to client; option to convert to FTE post 6–12 months.
MSP
Exclusivity on talent search; niche and leadership attraction; upfront retainer model.
FTE Recruitment
One-time hire for full time employment; one-time fee for sourcing and placing talent.
Campus Program
STEM and management campus recruitment; Boot Camp Programme for a ready workforce.
Leadership Search
Retained search for specialist and leadership talent; option to convert to FTE.
RPO
Full lifecycle talent acquisition; hybrid sourcing and support; project-based acquisition.
FTE Recruitment
One-time hire for full time employment; one-time fee for sourcing and placing talent.
Talent on Demand
Employee on Embark payroll deployed to client; option to convert to FTE post 6–12 months.
Campus Program
STEM and management campus recruitment; Boot Camp Programme for a ready workforce.
MSP
Exclusivity on talent search; niche and leadership attraction; upfront retainer model.
Leadership Search
Retained search for specialist and leadership talent; option to convert to FTE.
02
HR
ERP
Deploying and managing human capital management systems.
Monthly Compliance
Routine statutory HR filings and operational adherence.
Payroll Processing
Accurate and timely compensation cycles and tax deductions.
Expense Management
Streamlined employee reimbursement processing and tracking.
Performance Management
Operational support for review cycles and documentation.
HR Policy Compliance
Aligning daily operations with global HR directives and local labour laws.
ERP
Deploying and managing human capital management systems.
Monthly Compliance
Routine statutory HR filings and operational adherence.
Payroll Processing
Accurate and timely compensation cycles and tax deductions.
Expense Management
Streamlined employee reimbursement processing and tracking.
Performance Management
Operational support for review cycles and documentation.
HR Policy Compliance
Aligning daily operations with global HR directives and local labour laws.
ERP
Deploying and managing human capital management systems.
Monthly Compliance
Routine statutory HR filings and operational adherence.
Payroll Processing
Accurate and timely compensation cycles and tax deductions.
Expense Management
Streamlined employee reimbursement processing and tracking.
Performance Management
Operational support for review cycles and documentation.
HR Policy Compliance
Aligning daily operations with global HR directives and local labour laws.
03
Employer Branding
TA Elevator Pitch
A tailored pitch equipping hiring teams with consistent, credible and compelling language at every touchpoint.
Digital Presence
India careers page, LinkedIn, Glassdoor and social media content framework to attract the right talent.
Campaign Strategy
Talent attraction approach covering where to show up, how to communicate and what will resonate.
Candidate Lifecycle
End-to-end lifecycle from sourcing through offer, onboarding and exit, structured and owned at every stage.
Onboarding Design
Day-one to 90-day journey, welcome kits, buddy and mentor frameworks and new joiner communication templates.
Internal Brand Launch
Brand launch strategy, town hall frameworks, leadership messaging and internal communications infrastructure.
DEI Branding
DEI narrative framework, inclusive JD audits and branding infrastructure for targeted talent programmes.
TA Elevator Pitch
A tailored pitch equipping hiring teams with consistent, credible and compelling language at every touchpoint.
Digital Presence
India careers page, LinkedIn, Glassdoor and social media content framework to attract the right talent.
Campaign Strategy
Talent attraction approach covering where to show up, how to communicate and what will resonate.
Candidate Lifecycle
End-to-end lifecycle from sourcing through offer, onboarding and exit, structured and owned at every stage.
Onboarding Design
Day-one to 90-day journey, welcome kits, buddy and mentor frameworks and new joiner communication templates.
Internal Brand Launch
Brand launch strategy, town hall frameworks, leadership messaging and internal communications infrastructure.
DEI Branding
DEI narrative framework, inclusive JD audits and branding infrastructure for targeted talent programmes.
Finance
Finance, Tax and Compliance
01
Finance and Accounting
Procure-to-Pay
Invoice processing, payment execution, vendor reconciliations, ageing reviews.
Treasury & Banking
Cash position monitoring, bank reconciliations, payment controls, liquidity reporting.
Management Reporting
Monthly MIS, budget vs actuals, variance analysis and commentary, leadership reporting.
Order-to-Cash
Billing, collections follow-up, receivable reconciliations, DSO monitoring.
Record-to-Report
General accounting, month-end close, balance sheet reconciliations, financial reporting.
Governance & Controls
Governance reviews, audit readiness, SLA monitoring, process improvement.
Procure-to-Pay
Invoice processing, payment execution, vendor reconciliations, ageing reviews.
Order-to-Cash
Billing, collections follow-up, receivable reconciliations, DSO monitoring.
Treasury & Banking
Cash position monitoring, bank reconciliations, payment controls, liquidity reporting.
Record-to-Report
General accounting, month-end close, balance sheet reconciliations, financial reporting.
Management Reporting
Monthly MIS, budget vs actuals, variance analysis and commentary, leadership reporting.
Governance & Controls
Governance reviews, audit readiness, SLA monitoring, process improvement.
02
Tax
Direct Tax
Advance tax computation and payment; corporate tax return filing; WHT compliance; tax audit support and notice management.
Indirect Tax
GST return filings and reconciliations; refund claims management; annual GST compliance; GST audits and departmental queries.
Transfer Pricing
Form 3CEB compliance; annual TP documentation support; margin monitoring and validation; ongoing TP reviews and audit support.
Tax Advisory
Business transaction advisory; new business launch support; strategic tax planning; tax authority representation and dispute support.
Tax Operations & Governance
Tax dashboards and analytics; leadership reporting; compliance monitoring.
Direct Tax
Advance tax computation and payment; corporate tax return filing; WHT compliance; tax audit support and notice management.
Indirect Tax
GST return filings and reconciliations; refund claims management; annual GST compliance; GST audits and departmental queries.
Transfer Pricing
Form 3CEB compliance; annual TP documentation support; margin monitoring and validation; ongoing TP reviews and audit support.
Tax Advisory
Business transaction advisory; new business launch support; strategic tax planning; tax authority representation and dispute support.
Tax Operations & Governance
Tax dashboards and analytics; leadership reporting; compliance monitoring.
TaxFaaS
Dedicated tax advisory, compliance tooling and specialist services
03
Compliance
Corporate Secretarial (MCA)
Statutory registers; board minutes and resolutions; annual returns (MGT-7, AOC-4).
FEMA & Inbound Investment
FC-GPR with RBI; annual FLA return; inter-company loan monitoring.
Location & Office Setup (SEZ/STPI)
Day-to-day SEZ/STPI compliance; green card registers; Softex and export realisation filings.
Local Licences & Labour Laws
Monthly/annual statutory labour filings; POSH oversight; contractor compliance checks.
Legal Operations & Governance
365-day compliance calendar; legal portals and data rooms; contract lifecycle management.
Corporate Secretarial (MCA)
Statutory registers; board minutes and resolutions; annual returns (MGT-7, AOC-4).
FEMA & Inbound Investment
FC-GPR with RBI; annual FLA return; inter-company loan monitoring.
Location & Office Setup (SEZ/STPI)
Day-to-day SEZ/STPI compliance; green card registers; Softex and export realisation filings.
Local Licences & Labour Laws
Monthly/annual statutory labour filings; POSH oversight; contractor compliance checks.
Legal Operations & Governance
365-day compliance calendar; legal portals and data rooms; contract lifecycle management.
Corporate Secretarial (MCA)
Statutory registers; board minutes and resolutions; annual returns (MGT-7, AOC-4).
FEMA & Inbound Investment
FC-GPR with RBI; annual FLA return; inter-company loan monitoring.
Location & Office Setup (SEZ/STPI)
Day-to-day SEZ/STPI compliance; green card registers; Softex and export realisation filings.
Local Licences & Labour Laws
Monthly/annual statutory labour filings; POSH oversight; contractor compliance checks.
Legal Operations & Governance
365-day compliance calendar; legal portals and data rooms; contract lifecycle management.
Operations
Real Estate, IT and Programme Governance
01
Real Estate
Office Space Management
Complete execution along with facility management and day-to-day operations.
Procurement and Vendor Management
Managing all service vendors as a part of daily operations.
Office Space Management
Complete execution along with facility management and day-to-day operations.
Procurement and Vendor Management
Managing all service vendors as a part of daily operations.
Office Space Management
Complete execution along with facility management and day-to-day operations.
Procurement and Vendor Management
Managing all service vendors as a part of daily operations.
02
IT Infrastructure
Network Infrastructure
Network as a Service (NaaS), office network management, ISP and vendor coordination, managed network operation centre.
Managed Security (MSSP)
Security Operations Centre (SOC), incident response, threat intelligence, endpoint and email security, vulnerability management.
Cloud & Platform Support
Cloud health monitoring, backup and DR validation, IAM governance and access reviews, licence management and optimisation.
Endpoint & User Services
IT help desk, device and patch management, M365 and identity administration, account lifecycle management.
Governance, Risk & Compliance
SOC 2 Type I and II, ISO 27001, compliance reporting and audit, security policy and SOP library.
Business Continuity & DR
DR plan maintenance, failover readiness validation, RTO/RPO tracking and reporting, vendor coordination during incidents.
Network Infrastructure
Network as a Service (NaaS), office network management, ISP and vendor coordination, managed network operation centre.
Endpoint & User Services
IT help desk, device and patch management, M365 and identity administration, account lifecycle management.
Managed Security (MSSP)
Security Operations Centre (SOC), incident response, threat intelligence, endpoint and email security, vulnerability management.
Governance, Risk & Compliance
SOC 2 Type I and II, ISO 27001, compliance reporting and audit, security policy and SOP library.
Cloud & Platform Support
Cloud health monitoring, backup and DR validation, IAM governance and access reviews, licence management and optimisation.
Business Continuity & DR
DR plan maintenance, failover readiness validation, RTO/RPO tracking and reporting, vendor coordination during incidents.
03
Programme Governance
Operational Review
Process leads and ops team covering issues, blockers and SLA tracking. Immediate escalation path for any process deviation or risk item.
Performance Review
SLA scorecard, KPI trends, continuous improvement actions. Root cause analysis and CI actions logged monthly.
Strategic Review
Executive-level governance, roadmap alignment and growth planning. Quarterly cadence to align on long-term direction.
Escalation Protocol
Named escalation path with defined response and resolution SLAs. Clear ownership at every level of the governance structure.
Operational Review
Process leads and ops team covering issues, blockers and SLA tracking. Immediate escalation path for any process deviation or risk item.
Performance Review
SLA scorecard, KPI trends, continuous improvement actions. Root cause analysis and CI actions logged monthly.
Strategic Review
Executive-level governance, roadmap alignment and growth planning. Quarterly cadence to align on long-term direction.
Escalation Protocol
Named escalation path with defined response and resolution SLAs. Clear ownership at every level of the governance structure.
Governance Cadence
Four Recurring Review Cycles
Weekly Ops Review
Operational performance tracking and issue escalation.
Monthly Performance Review
SLA adherence, KPIs and service delivery metrics.
Annual Planning Cycle
Budget, resource planning and objective-setting for the year ahead.
Quarterly Strategic Review
Programme health, roadmap alignment and strategic priorities.
Weekly Ops Review
Operational performance tracking and issue escalation.
Monthly Performance Review
SLA adherence, KPIs and service delivery metrics.
Quarterly Strategic Review
Programme health, roadmap alignment and strategic priorities.
Annual Planning Cycle
Budget, resource planning and objective-setting for the year ahead.
Metrics & Outcomes
Operate in Numbers
9
Service Areas
Three delivery groups, full accountability
3
Review Cadences
Weekly, monthly, and quarterly governance
100%
Process Ownership
Named leads for every function
Real-time
SLA Tracking
Performance monitored and reported monthly
Ready to Put Your GCC Operations in Expert Hands?
Talk to our Operate team about your process scope, SLA requirements, and transition timeline.